Reliable Support Staff Without the Overhead
Customer experience is your brand’s lifeline—and scaling it shouldn’t be a burden. Neretva Group connects you with skilled customer service agents who are professional, personable, and experienced in high-volume environments.
We manage all the logistics so your team can focus on what matters: delivering fast, empathetic, and accurate support. You provide product and system training, while we ensure each agent is prepared and supported for long-term success.
What’s Included
- Agents with experience in live chat, email, and phone support
- Backgrounds in e-commerce, tech support, and B2C customer service
- English fluency and clear communication
- 24/7 support coverage available
- Office-based agents with stable infrastructure and quality monitoring
- Managed HR, scheduling, and reporting
What You Handle
- Product/system training
- Brand voice guidelines
- Ticketing platform access and instructions
- Escalation procedures
Why It Works
- Lower customer support costs
- High accountability with in-office infrastructure
- Seamless alignment with your processes
- Your customers get reliable, on-brand service every time
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